Shipping policy

Shipping Policy – Dhaara Wellness

Last Updated: June 2026

Welcome to Dhaara Wellness. We are committed to delivering your orders safely and efficiently across India. Please read our shipping policy carefully before placing an order.

1. Shipping Coverage

Dhaara Wellness currently ships products across India. We strive to deliver our products to all serviceable pin codes through our trusted courier partners.

2. Order Processing

  • Orders are typically processed within 1–3 business days after successful order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During high-demand periods, promotional events, or unforeseen circumstances, processing times may be slightly extended.

3. Shipping Time

Estimated delivery timelines:

  • Metro Cities: 3–7 business days

  • Non-Metro Cities and Towns: 5–10 business days

  • Remote Locations: 7–14 business days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other factors beyond our control.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment is completed.

  • Dhaara Wellness may offer free shipping promotions from time to time. Such offers will be communicated on our website.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible locations across India.

Please note:

  • COD availability depends on serviceability of the delivery location.

  • Dhaara Wellness reserves the right to restrict or disable COD for certain pin codes or orders based on operational considerations.

  • Customers are requested to provide accurate contact details to facilitate successful delivery.

6. Order Tracking

Once your order is shipped, a tracking link and shipment details will be sent to your registered email address and/or mobile number, wherever applicable.

7. Delivery Attempts

Courier partners generally make multiple delivery attempts. If delivery cannot be completed due to reasons such as:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept delivery

the shipment may be returned to us. Additional shipping charges may apply for re-shipping the order.

8. Damaged or Tampered Packages

If you receive a package that appears damaged, opened, or tampered with:

  • Do not accept the package if the damage is significant.

  • Contact our customer support team within 48 hours of the delivery attempt.

  • Please retain photographs of the package and products for verification purposes.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing an order. Dhaara Wellness shall not be responsible for delays or delivery failures caused by incorrect or incomplete information provided by the customer.

10. Delays Beyond Our Control

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

  • Natural disasters

  • Severe weather conditions

  • Government restrictions

  • Transportation disruptions

  • Courier partner delays

  • Other force majeure events

Dhaara Wellness shall not be held liable for delays arising from such circumstances.

11. Contact Us

For shipping-related questions or assistance, please contact:

Dhaara Wellness
Email: Dhaarawellness@gmail.com
Phone: +91 79074 06933

By placing an order on our website, you acknowledge and agree to this Shipping Policy.